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Privacy Policy - Objective OT Pty LTD

Last Updated: August 2025

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Objective OT Pty Ltd respects your privacy and is committed to protecting the personal and health information we collect in the course of providing independent assessment services.

We comply with:

  • The Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs)

  • The Health Records and Information Privacy Act 2002 (NSW) and the Health Privacy Principles (HPPs)

  • The Health Practitioner Regulation National Law (NSW), which governs professional conduct and confidentiality for registered health practitioner

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1. Definitions
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  • This policy uses the definitions of:

  • Personal Information as defined in the Privacy Act 1988 (Cth) and HRIP Act 2002 (NSW): information or an opinion about an identified individual, or an individual who is reasonably identifiable.

  • Health Information as defined in the HRIP Act: information or an opinion about an individual’s physical or mental health, disability, or health services provided, including information collected in providing a health service.

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2. What Information We Collect
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  • Contact details (name, address, phone, email)

  • Personal identifiers (date of birth, gender)

  • Health and disability-related information (medical history, prior reports, assessments, test results)

  • Legal or insurance documentation provided for medico-legal purposes

  • Employment, education, and functional information relevant to assessments

  • Medicare number and/or private health insurance details, where included in medical records provided to us

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3. How We Collect Information
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  • Online referral forms submitted via our website or email

  • Directly from you or your authorised representative

  • Lawyers, insurers, or case managers

  • Medical or allied health professionals, where their reports form part of your file

  • Publicly available records or documents supplied for review

  • Objective OT does share information with treating providers unless expressly authorised or required by law.

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4. Why We Collect and Use Information
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  • Conduct independent occupational therapy assessments

  • Prepare medico-legal and functional capacity reports

  • Provide expert witness and conclave services

  • Communicate with you, your legal representatives, or other relevant parties

  • Comply with legal, professional, and regulatory obligations

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5. Consent
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  • By providing us with your personal and health information (including via referral forms, email, or other communications), you consent to its collection, use, storage, and disclosure in accordance with this Privacy Policy.

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6. Disclosure of Information
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  • Referring parties (e.g., lawyers, insurers)

  • Courts and tribunals, when required by law

  • Our professional advisers, contractors, or insurers where needed to deliver services and maintain compliance

  • Where disclosure is otherwise required or authorised by law

  • We will never sell or rent your information to third parties.

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7. Website Analytics, Cookies & Advertising
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  • Our website automatically collects limited usage data (such as IP address, browser type, and pages visited) for security and performance monitoring.

  • We use analytics tools (including Wix Analytics and Google Analytics) to understand how our website is used and to improve our services.

  • We may in future use Google Ads or similar advertising tools. These services may use cookies or tracking technologies to measure the effectiveness of advertising campaigns and to deliver relevant advertisements.

  • You can manage or disable cookies through your browser settings, though some website functions may not work properly if you do so.

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8. Third-Party Websites
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  • Our website may contain links to other websites. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy statements when you leave our site.

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9. Cross-Border Disclosure
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  • Some information may be stored or processed using third-party services (e.g., secure cloud storage, analytics tools, or email providers).

  • Where this involves overseas storage, we take reasonable steps to ensure your information remains protected and consistent with Australian law.

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10. Security of Information
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  • We take all reasonable steps to protect your personal and health information from misuse, interference, loss, and unauthorised access.

  • This includes secure electronic storage and password protection, restricted access to authorised personnel only, and secure disposal of records in line with legal requirements.

  • If a data breach occurs that is likely to result in serious harm, we will comply with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth), including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC).

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11. Records Retention
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  • Records relating to adults are kept for at least 7 years from the last date of service.

  • Records relating to children are kept until the individual turns 25 years of age.

  • After these periods, records will be securely destroyed or de-identified.

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12. Access, Correction & Updates
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  • You may request access to the personal and health information we hold about you, and you may ask us to correct it if you believe it is inaccurate, incomplete, or out of date.

  • We also encourage you to notify us if your personal details change so that we can keep our records accurate and up to date.

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13. Complaints
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  • If you have a concern about how your information has been handled, please contact us directly. We will investigate your complaint and respond in writing.

  • If you are not satisfied with our response, you may refer your complaint to:

  • The Office of the Australian Information Commissioner (OAIC) – www.oaic.gov.au

  • The NSW Privacy Commissioner (for matters under the HRIP Act) – www.ipc.nsw.gov.au

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14. Changes to This Policy
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  • We may update this Privacy Policy from time to time. Any changes will be published on our website with the updated “Last Updated” date.

  • We encourage you to review this policy periodically.

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15. Contact Us
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16. Website Acknowledgement
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  • By using our website, you acknowledge that you have read and understood this Privacy Policy.

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